Privacy Policy

Effective Date: 01/01/2025

1. Who We Are

This website (whatsolar.au) is operated by AWD, based in Western Australia. We operate a solar information and comparison platform, connecting Australian consumers with trusted local solar energy providers.

We are committed to protecting your personal information and handling it responsibly in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect and store the following types of information:

Information you voluntarily submit:

• Name

• Email address

• Phone number

• Property address

• Property type and electricity usage

• Preferred contact time

• Business details (for solar installers listing on our platform)

Information collected automatically:

• IP address

• Browser type and device information

• Website usage data (pages viewed, time on page, etc.)

• Referral source (how you found our site)

We use standard analytics tools (such as Google Analytics) and cookies to help improve your experience on the site.

3. How We Use Your Information

We use the information collected for the following purposes:

• To connect you with solar providers in your region

• To generate and forward quote requests to solar companies

• To send you communications related to your enquiry

• To display business listings and provider information

• To manage free and premium business profiles

• To improve the functionality and content of our website

• For basic website analytics and performance tracking

We do not sell your personal data to third-party marketers.

4. Who We Share Your Information With

We may share your information with:

• Solar installation businesses who partner with us (only when you submit a quote request form)

• Our website hosting, analytics, and lead handling software providers (e.g. email services, form processors)

• Service providers assisting with website development, security, and performance monitoring

All third-party providers we use are required to meet reasonable privacy and data protection standards.

5. Business Listings and Public Information

Solar companies that list on Whatsolar.au may submit logos, business information, and other promotional content. This information may be published on our website.

We reserve the right to edit or remove listings that do not meet our platform standards.

Free listings do not include public contact details unless the provider upgrades to a premium tier.

6. Cookies and Tracking Tools

We use cookies and other tracking technologies to improve user experience and monitor site performance. You may opt out or disable cookies in your browser settings, although this may limit some functionality.

We may use Google Ads, Meta (Facebook) Ads, or other advertising tools that track anonymised user data.

7. Data Security

We implement reasonable technical and administrative measures to protect your information from unauthorised access, misuse, or loss. While no online system is 100% secure, we take steps to safeguard your data at all times.

8. Access and Correction

You may request access to or correction of the personal information we hold about you at any time. To do so, please contact us using the details provided below.

9. Contacting Us

For questions, data requests, or privacy-related concerns, please contact:

whatsolar.au
Email: [email protected]

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or legal requirements. Updates will be posted on this page with the new effective date. We encourage you to review this page periodically.

11. Complaints

If you believe your privacy rights have been breached, please contact us first. If we cannot resolve your concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Last updated: 28/04/2025
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